We want you to be completely satisfied with your purchase. This return policy outlines the terms and conditions for returning products purchased from our website related to indoor plants and accessories.
You may return most items within 30 days of delivery for a full refund or exchange. The item must be in its original condition, unused, and in the original packaging.
The following items are eligible for return:
For the health and safety of our customers, the following items cannot be returned:
To initiate a return, please follow these steps:
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item was defective or we made an error.
If you would like to exchange an item for a different size, color, or product, please contact us first to confirm availability. Exchanges follow the same return process, and any price difference will be charged or refunded accordingly.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, and we will cover all return shipping costs.
We guarantee the health of all plants upon delivery. If your plant arrives in poor condition or dies within 7 days of delivery due to shipping stress, please contact us for a replacement or refund. Photographic evidence may be required.
If you have any questions about our return policy or need assistance with a return, please contact us:
Email: info@attractionbrains.world
Address: 38 W 2th St, New York, NY 10011, USA
Phone: +1 (201) 478-787